Use the links below to find a Sonora Quest location, schedule an appointment, access lab results, order eligible testing yourself, or pay a bill. The sections that follow explain each task in more detail, including where the patient portal, My Lab ReQuest, and MyQuest can be confused with one another.
Location hours, available services, patient workflows, and online destinations can change over time, so it’s worth confirming current details directly with Sonora Quest before visiting a center or placing a self-ordered test.
Sonora Quest Quick Links
| I want to… | Where to go |
| Find a lab near me | Sonora Quest Locations |
| Schedule a provider-ordered lab visit | Sonora Quest Appointments |
| Access my Sonora Quest patient portal | Sonora Quest Patient Account |
| Order a test myself, without a doctor | My Lab ReQuest™ |
| Pay a bill | pay.sonoraquest.com |
| Look up a specific test | Sonora Quest Test Directory |
| Get help from a real person | Patient Solutions, 602.685.5959 |
The Sonora Quest patient portal is where appointments, lab results, and self-ordered testing all come together in one account. It runs through Sonora Quest’s own online patient environment, which is separate from the national Quest Diagnostics MyQuest platform — a distinction worth remembering before you start searching for your results in the wrong place.
What Sonora Quest Is
Sonora Quest Laboratories is an Arizona-based joint venture between Banner Health and Quest Diagnostics, operated through Laboratory Sciences of Arizona. It holds the largest share of clinical lab testing in the state and is accredited by the College of American Pathologists (CAP), an accreditation that involves review of staff qualifications, laboratory equipment, facilities, and safety programs.
The Sonora Quest test menu spans routine bloodwork, molecular diagnostics, prescription drug monitoring, genetics and genomics testing, and pathology services, all performed through a statewide laboratory network rather than routing every specimen to an outside reference lab.
Read more: Sonora Quest
Finding Sonora Quest Locations
Sonora Quest operates more than 70 patient service centers throughout Arizona, concentrated in the Phoenix metro area, Tucson, and surrounding communities, with additional centers in smaller cities statewide. Hours, walk-in policy, and available services vary by individual location — some centers require appointments, others accept walk-ins during set windows, and weekend availability differs from site to site.
Use the location search tool to find the center closest to you, and confirm its current hours and requirements before visiting, especially if you need a less common test or are traveling any distance to get there.
Sonora Quest Appointments vs. Self-Ordered Testing
Provider-ordered testing generally requires a valid lab order from the healthcare professional who requested it. If your doctor sent an order to Sonora Quest, you book a standard appointment — pick a location, date, and time, then bring the order or confirm it’s already on file when you arrive.
Direct-access testing works differently. Arizona law allows patients to order select lab tests themselves, without a physician’s request, through My Lab ReQuest. As of this writing, the ordering process runs in three steps: select your tests, confirm preferences and authorization, then pay and schedule your sample collection. Sonora Quest also offers a printable blank order form as an alternative to ordering online, along with a Spanish-language version of the menu and process. Available tests, pricing, and collection options can change, so it’s worth reviewing the current ordering page before purchase rather than assuming a specific test is included.
For eligible routine tests ordered by a provider, Getlabs offers home or office specimen collection in parts of the Phoenix and Tucson metro areas. Enter your location when booking to confirm whether mobile collection is available where you live, since coverage areas continue to expand.
Sonora Quest Patient Portal vs. My Lab ReQuest vs. MyQuest
Three similarly named systems cause most of the confusion around Sonora Quest lab results.
| System | What it’s for |
| Sonora Quest Patient Portal | Primary account for Arizona patients — appointments, results, and account management |
| My Lab ReQuest | Direct-access testing ordered by the patient, accessed through the same Sonora Quest patient environment |
| MyQuest (national Quest Diagnostics) | Applies to Quest Diagnostics testing done outside the Sonora Quest workflow; not the default portal for Arizona lab orders |
If you ordered through My Lab ReQuest, your results come back through Sonora Quest, not through a separate national MyQuest login. Patients who also use Quest Diagnostics for testing outside Arizona sometimes assume the two portals share results, but they don’t — each system only shows results tied to orders placed through it.
Accessing Your Sonora Quest Lab Results
Results appear in your Sonora Quest patient portal account once all testing on that order is complete; partial results within a multi-test order won’t display until the full order finishes. A few practical points worth knowing:
- Each patient needs a unique account; shared logins aren’t supported.
- The online portal only holds records from August 1, 2015 onward — earlier results aren’t retrievable this way.
- Parents or guardians can request linked access to a minor child’s results, up to age 17, within their own account.
- Releasing results to someone else requires a signed Authorization to Use or Disclose Protected Health Information form, available in English and Spanish, which can take five to fourteen business days to process.
If results seem delayed or missing, contact Patient Solutions at 602.685.5959 rather than assuming a technical error.
What You May Need to Bring
Requirements depend on the specific test and workflow, so it’s worth confirming with your provider or the Sonora Quest test directory beforehand. In general, expect to bring:
- Government-issued photo identification, if requested at check-in
- Insurance information, if billing insurance
- A copy of your lab order, if your provider hasn’t transmitted it electronically
- A payment method, if payment is due at the time of service
Fasting or other preparation depends entirely on the test ordered — don’t fast unless your provider or the specific test instructions say to.
Insurance and Billing
Sonora Quest states it is in-network with most major health plans, but that doesn’t guarantee full coverage for a specific test. What you owe depends on your plan’s benefits, deductible, and the exact testing performed, so verifying coverage with your insurer beforehand remains the most reliable way to estimate your out-of-pocket cost.
Bills can be paid online. Enter the 12-digit Bill ID from the top of your paper statement along with the patient’s date of birth to view your bill. If you don’t know your Bill ID, select the “Find your account” option instead. For billing questions the online portal doesn’t resolve, call 602.685.5051, or toll-free at 1.800.766.6721.
Frequently Asked Questions
Is Sonora Quest the same as Quest Diagnostics?
No. Sonora Quest Laboratories is an Arizona-based joint venture between Banner Health and Quest Diagnostics, operated through Laboratory Sciences of Arizona. It runs its own patient portal, appointment system, and results database, separate from the national Quest Diagnostics MyQuest platform, even though Quest Diagnostics is one of its two founding partners.
Do I need a doctor’s order for lab work at Sonora Quest?
For most provider-ordered testing, yes — a valid lab order needs to be on file before your appointment. Arizona also permits direct-access testing, so you can order select tests yourself through My Lab ReQuest without a physician’s request, provided the specific test is included on the current self-order menu.
Can I walk in without an appointment?
It depends on the location. Some centers accept walk-ins during business hours, while others are appointment-only. Check the specific location’s listing before visiting rather than assuming walk-ins are accepted everywhere.
Does scheduling an appointment mean I won’t wait?
An appointment gives you a scheduled visit time, but actual wait times can still vary by location and patient volume that day.
Is Sonora Quest accredited?
Yes, by the College of American Pathologists, an accreditation that covers staff qualifications, equipment, facilities, and laboratory safety programs.
Where do results from a My Lab ReQuest order appear?
Through the Sonora Quest patient portal, not the separate national MyQuest login used for other Quest Diagnostics testing. This distinction matters if you also have a MyQuest account from testing performed elsewhere.
Will my insurance cover Sonora Quest testing?
Sonora Quest is in-network with most major health plans, but coverage depends on your specific plan, the ordering provider, and the tests performed. Confirm benefits with your insurer before testing to estimate out-of-pocket cost.
How do I pay a bill if I don’t have my paper statement?
Use the “Find your account” option on the billing portal instead of the Bill ID lookup — a full patient account isn’t necessary just to view and pay a bill.
Can I access lab results older than 2015?
Not through the online patient portal, which only holds records from August 1, 2015 onward. For older results, contact Patient Solutions directly to ask whether archived records can be retrieved through an alternate request process.
How do I create a Sonora Quest patient account?
New patients can register directly on the Sonora Quest website using basic identifying information, then link past or future lab orders to that account. Once created, the same login covers appointment scheduling, result access, and self-ordered testing through My Lab ReQuest, so there’s no need to maintain separate credentials for each function.
