Atmos Energy customers can use the Account Center to manage an account, pay a natural gas bill, review statements and usage, enroll in electronic billing, start or stop service, and manage payment options. For a suspected gas leak, leave the area immediately, then call 911 and the 24-hour emergency line at 866-322-8667 from a safe location.
Quick Access Resources
| Need | Official resource |
| Account login | Account Center |
| Pay a bill | Bill payment page or Account Center |
| One-time payment | Account Center payment without login |
| Start service | Start-service request |
| Stop service | Stop-service request |
| Budget Billing | Budget Billing enrollment |
| Bill-payment assistance | Customer assistance options |
| Customer service | 888-286-6700 |
| Gas emergency | 911 and 866-322-8667 |
Important: Service activation, deposits, appointments, payment posting and account options can differ by service address, state and account history. Confirm the requirements shown for your account before making moving, payment or equipment-installation decisions.
What Is Atmos Energy?
Atmos Energy Corporation is a regulated natural-gas-only utility company headquartered in Dallas, Texas. Its distribution operations serve more than 3.3 million customers in Colorado, Kansas, Kentucky, Louisiana, Mississippi, Tennessee, Texas and Virginia.
For households, it is typically the utility responsible for delivering natural gas used by equipment such as furnaces, water heaters, ranges, clothes dryers and fireplaces. Customer services focus on account access, billing, payments, move-related requests, safety support and customer assistance.
Read more: Atmos Energy
Atmos Energy Login and Account Center
The Account Center is the main online portal for customers who need to handle routine utility tasks. It allows customers to make payments, view past statements, review gas-usage history, update account details and enroll in E-Bill.
What you can do in the Account Center
After logging in, customers can generally:
- Review the current balance, due date and billing statement
- Pay a bill online
- Access prior bills and payment records
- View natural gas usage history
- Update contact and account details
- Enroll in E-Bill
- Manage eligible automatic payment settings
- Begin a start-service or stop-service request
- Review account messages and service confirmations
Registering for online access
New users should have their service address, account information and personal verification details ready. Follow the registration prompts to create a username and password.
Use a unique password and open the official utility website directly rather than signing in through an unexpected email, text message or social-media link.
Atmos Energy Bill Pay Options
Atmos Energy offers online account payments, one-time payments without login, automated phone payments, mailed payments and payment-center options.
| Payment option | Best for | Key point |
| Account Center payment | Ongoing account management | Lets you review bill and account information while paying |
| One-time payment | Paying without signing in | Useful for a single payment or a payment made by another person |
| Automated phone payment | Paying by phone | Call 888-286-6700 |
| Mail payment | Check or money order | Use the payment stub from the current statement |
| Payment center | In-person payment | Confirm location details before visiting |
One-time payment vs. Account Center payment
| Option | Choose it when | Consideration |
| One-time payment | You need to make one payment without online account access | Does not provide the full account-management features available after login |
| Account Center payment | You regularly manage billing, usage and account details online | Requires registration or existing sign-in credentials |
Pay by phone or mail
To pay by phone with a check or credit card, call 888-286-6700 and follow the automated payment prompts.
For payment by mail, return the lower portion of the current bill with a check or money order using the supplied envelope. If an envelope is unavailable, use the payment address shown on the current statement. This helps avoid sending payment to an outdated address.
Payment processing and confirmations
Save the confirmation number, receipt or bank record after making a payment. A payment can be accepted before it appears as posted in the account system, particularly when submitted outside normal processing windows or through mail.
If a payment appears missing, first check the confirmation and the bank or card transaction. Then contact customer service with the account number, payment date, payment amount, payment method and confirmation details.
Budget Billing Explained
Budget Billing is a free plan for eligible residential customers that helps make natural gas bills more predictable throughout the year. It uses a rolling 12-month average of the bill and adjusts monthly, spreading seasonal gas costs more evenly rather than eliminating them.
It is not a discount program. Each statement reflects the current month’s charges and the budget amount due. A late payment can end participation and may result in a bill for deferred Budget Billing charges.
Standard billing vs. Budget Billing
| Billing type | How it works | Best for |
| Standard billing | Charges more closely reflect monthly gas use and seasonal demand | Customers who prefer bills tied directly to current usage |
| Budget Billing | Expected costs are spread across the year using a rolling average | Customers seeking steadier monthly household budgeting |
Eligible residential customers can enroll through the Account Center or by calling customer service at 888-286-6700, Monday through Friday from 7 a.m. to 6 p.m. Central Time. There are no enrollment or monthly fees.
Start Atmos Energy Service
Customers moving into a property served by Atmos Energy can submit a start-service request through the Account Center. The online process generally collects mailing details, personal information, account-registration details, the service address, activation requirements and a requested service date.
How to start service
- Open the official start-service option in the Account Center.
- Enter your mailing address and contact information.
- Register for an Account Center login or sign in.
- Select and confirm the natural gas service address.
- Review the activation requirements shown for that address.
- Select an available requested start date.
- Submit the request and save the confirmation number.
- Follow any instructions about access, verification or an appointment.
What to have ready
- Full legal name
- Email address and phone number
- Mailing address
- Exact service address
- Requested move-in date
- Identity or account-verification information, if requested
- Payment or deposit information, if shown during the request
What to expect after requesting service
Submitting a request does not always mean that service is active immediately. Check the confirmation for the requested date, any appointment requirement and any outstanding step.
Do not arrange a move, appliance installation or contractor visit on the assumption that natural gas is active. Confirm the service date and access requirements first.
Stop or Disconnect Atmos Energy Service
Customers moving out, selling a home or ending billing responsibility should submit a stop-service request rather than simply discontinuing payments. The online move-out process asks for the requested end date, confirmation of the service address and a forwarding address for the final bill.
How to stop service
- Sign in to the Account Center.
- Select the stop-service or move-out option.
- Enter the requested move-out date.
- Confirm the address where service will end.
- Provide a forwarding address.
- Review and submit the request.
- Save the confirmation number and watch for the final statement.
Final bill and account closure
The final bill may include usage and applicable charges through the service end date. Review it promptly, pay any remaining balance and retain the confirmation and final statement until the account is fully closed.
Start, transfer or stop service?
| Action | Use it when | Main purpose |
| Start service | Moving into a property that needs natural gas in your name | Establish service and billing responsibility |
| Transfer service | Moving between eligible service addresses | Coordinate service at the old and new addresses |
| Stop service | Leaving a property or ending responsibility | Close the account and receive a final bill |
If the online process does not provide a transfer option for your situation, contact customer service to coordinate the move. Retain the confirmation for both addresses.
Atmos Energy Service Areas
Atmos Energy has natural gas utility operations in Colorado, Kansas, Kentucky, Louisiana, Mississippi, Tennessee, Texas and Virginia. It serves more than 1,400 communities across those states.
| State | What to confirm |
| Colorado | Service availability and move-in requirements |
| Kansas | Address eligibility and meter status |
| Kentucky | Account setup and appointment needs |
| Louisiana | Service territory and billing setup |
| Mississippi | Account-verification requirements |
| Tennessee | Local start-service steps |
| Texas | Utility territory and service conditions |
| Virginia | Availability at the specific address |
Use the start-service request or customer service to verify whether a particular home, apartment, office or business location is served.
Deposits, Appointments and Final Bills
A deposit may be requested when service is established. Whether one applies, the amount, payment deadline and any return conditions depend on the account and applicable local requirements. Review the information provided during the service request or call customer service before planning for a specific amount.
If a field visit is required, read the confirmation carefully. Ensure that an authorized adult can provide access if needed, and follow any safety or access instructions.
For move-outs, provide an accurate forwarding address. This allows the final bill and account notices to reach you after service ends. Keep the service confirmation, final statement and payment record for your files.
Troubleshooting Common Account Problems
Many account issues can be resolved by reviewing the Account Center, payment confirmation and service-request details. If the issue continues, contact customer service with the account information needed to verify the request.
I cannot log in to my account
Confirm that the username and password are correct. Browser autofill can insert an outdated email address or password, so try entering the credentials manually. If necessary, use the Account Center’s “Forgot your username or password?” option to begin recovery.
Do not share passwords, verification codes or payment information with anyone who contacts you unexpectedly.
I forgot my username or password
Use the account-recovery option from the Account Center login page. Follow the instructions sent to the verified email address or other contact method associated with the account.
If you no longer have access to that contact method, call customer service at 888-286-6700 and ask about the available verification process.
My payment has not posted
Check the payment confirmation, account activity and bank or card record. A payment may require processing time before it appears on the account.
If the payment remains unposted, call customer service and have the account number, date, amount, payment method and confirmation number available.
My payment failed or was declined
Check that your payment details are correct and contact the financial institution if a card or bank account may have blocked the transaction. Avoid repeatedly submitting payments because this can create duplicate transactions or account confusion.
Use another official payment method if appropriate, or call customer service for help.
My service request is pending
Review the confirmation for missing steps, access requirements, appointment information or requested documents. If the start date is near and you have not received clear confirmation, contact customer service with your service address and confirmation number.
E-Bill and Automatic Payment Plan
E-Bill provides electronic monthly billing statements and payment-related notifications. Customers who enroll in the Automatic Payment Plan can have monthly payments deducted automatically from an eligible financial institution account, credit card or debit card. Enrollment in the Automatic Payment Plan also enrolls customers in E-Bill.
Automatic payments can help prevent missed due dates, but customers should still review every monthly statement for accuracy. Payments continue until an automatic-payment cancellation becomes effective, which occurs during the next billing cycle after cancellation.
| Option | What it changes | What it does not change |
| E-Bill | How monthly billing statements and notifications are delivered | The need to review the bill and make payment arrangements |
| Automatic Payment Plan | How the monthly bill is paid | The need to monitor account activity and maintain sufficient funds |
Customers can manage Automatic Payment Plan enrollment through the Account Center or call 888-286-6700 during business hours to cancel. Review the authorization terms and billing schedule before enrolling.
Customer Service, Outages and Gas Emergencies
Customer service is available at 888-286-6700, Monday through Friday, 7 a.m. to 6 p.m. Central Time. Use this number for billing, payments, account access, move-related service requests and other non-emergency account questions.
Natural gas safety issues require a different response. Atmos Energy’s emergency number is available 24 hours a day at 866-322-8667.
| Situation | What to do |
| Smell gas or suspect a leak | Leave immediately, then call 911 and 866-322-8667 from a safe location |
| Billing, payment or account question | Call 888-286-6700 during customer-service hours |
| Start or stop service | Use the Account Center or contact customer service |
| Payment assistance | Review available assistance options or call customer service |
| Possible scam or suspicious payment demand | Contact customer service to verify it |
What to do if you smell gas
- Leave the building or area immediately.
- Avoid flames, sparks and electrical equipment.
- Do not use switches, appliances, lighters, matches or vehicles near the suspected leak.
- From a safe location, call 911 and 866-322-8667.
- Do not return until emergency responders or utility personnel say it is safe.
Do not attempt to locate or repair a suspected gas leak.
Bill Assistance and Payment Support
Customers who expect difficulty paying should contact customer service as early as possible. Assistance resources may include Budget Billing, payment arrangements and location-specific programs.
Budget Billing can help smooth seasonal natural gas costs, but it does not reduce the total amount owed for gas service. Customers who are past due should ask about available payment options before their due date passes.
Commercial customers seeking an installment arrangement may contact commercialpaymentplan@atmosenergy.com to discuss payment-plan options.
Protect Your Account From Utility Scams
Scammers may use urgent disconnection threats, fake payment portals or calls requesting immediate payment. Use official channels to protect account and payment information.
- Access your account by typing the utility’s official web address into a browser.
- Do not rely on payment links in unexpected texts, emails or social-media messages.
- Never provide passwords, bank details or verification codes to an unverified caller.
- Compare any payment demand with the balance shown in the Account Center.
- Keep confirmation numbers for payments, start-service requests and stop-service requests.
- If a notice seems suspicious, call customer service at 888-286-6700 to verify it.
Frequently Asked Questions
How do I reset my Atmos Energy password?
Select “Forgot your username or password?” on the Account Center login page and follow the recovery prompts. You may need to verify information connected to your account before creating new sign-in credentials. Use the official Account Center directly rather than a link in an unexpected message. If you cannot access the email address or other contact method linked to the account, call customer service at 888-286-6700 to ask about account-verification options.
How long does an Atmos Energy bill payment take to post?
Posting time depends on the payment method, submission time and financial processing. Online or phone payments may generate a confirmation before the transaction appears on the account, while mailed payments also require delivery time. Save the payment receipt or confirmation number. If a payment remains unposted after a reasonable period, call customer service with the amount, date, payment method and confirmation details so the account can be reviewed.
How do I stop service when I move?
Sign in to the Account Center and select the stop-service or move-out option. Enter the move-out date, confirm the service address and provide a forwarding address for the final bill. Review the request before submitting it, save the confirmation number and pay the final bill once it is issued. Ending service properly helps prevent ongoing billing responsibility after you leave the property.
Can I transfer service to a new address?
A move often requires service to end at the old address and begin at the new one. Start with the Account Center’s move-related options and follow the instructions for each address. If an online transfer option is not offered or your dates need coordination, contact customer service at 888-286-6700. Keep confirmation details for both requests and confirm any appointment or access requirement before moving.
Does Atmos Energy require a deposit to start service?
A deposit may be required in some cases, but there is no universal amount or rule that applies to every customer. Requirements may depend on the local service area, account history and the details of the service request. The official start-service process should show whether a deposit applies and how it must be paid. If you need to plan for the cost before requesting service, contact customer service for guidance specific to the service address.
What is Budget Billing?
Budget Billing is a free plan for eligible residential customers that uses a rolling 12-month average to make monthly natural gas bills more predictable. It spreads expected costs across the year, which can reduce large seasonal swings, especially during winter. It is not a discount program, and late payments can end participation and lead to deferred charges becoming due. Customers can enroll through the Account Center or by calling 888-286-6700.
How do I enroll in the Automatic Payment Plan?
Sign in to the Account Center and select the Automatic Payment Plan enrollment option. You will need to provide the payment method and accept the plan’s authorization terms. Enrollment can automatically place you in E-Bill, so monthly statements and payment confirmations are delivered electronically. Review each statement even when payments are automatic, and keep enough funds available to avoid a failed payment. You can cancel through the Account Center or by calling customer service.
Can someone else pay my gas bill?
A family member, roommate or other person may be able to make a one-time payment if they have the necessary account and payment details. Making a payment does not automatically give that person authority to change service, update account information or receive account details. Use only the official payment channels, share account details carefully and keep the payment confirmation. Contact customer service if you need to understand authorized account access.
Why can’t I log in to the Account Center?
Common causes include an incorrect username or password, outdated browser autofill, an unverified account or an issue with the contact details connected to the account. Enter your information manually and use the account-recovery option if necessary. Avoid repeated unsuccessful attempts. If recovery does not work, call customer service at 888-286-6700 and ask about the verification steps needed to regain access.
When will natural gas service start after I submit a request?
The service date depends on the address, the availability shown during the request, service status and whether verification, meter access or an appointment is needed. Submit the request through the Account Center, choose the available date and retain the confirmation number. A submitted request is not final confirmation that service is active. Review the confirmation for the next steps and contact customer service if the selected date is approaching without a clear status update.
